Shipping & Returns

Shipping

We provide free shipping world wide. Est. Shipping Time:

Order Processing Total Shipping Time
Within 2 Business Days 10 to 14 Business Days

Shipping Service Providers : FedEx , DHL , USPS ,  SF Express, Notes: – These are estimated delivery times only, actual times will vary depending on your location. – To prevent delays, please ensure all delivery information is correct. Due to Covid-19, there may be some delay on the delivery.

Returns

Items purchased from Shop Mart Direct may be returned within 60 days of purchase for a refund of the item price for any reason. Contact us with your order number and purchase date. After confirming that the information is correct, refunds will be applied to the original method of purchase.

  • Items must be in new condition including all accessories and packaging.
  • Shipping costs are non-refundable.
  • International orders will not be refunded for failure to pay import duties, taxes or fees.
  • Refunds are limited to the total amount paid.

For any other questions or inquiries, please contact us. LIMITATION OF LIABILITY Returns do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the returns cover normal wear and tear, or damage to any non-Shop Mart Direct product used in connection with the product. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.