30 Day Money Back Guarantee Policy

30 Day Money Back Guarantee Policy

The Offer

We offer a 100% money back guarantee if you are not satisfied with the product within 30 days of purchase.

Returns

Items purchased from Shop Mart Direct may be returned within 30 days of purchase for a refund of the item price for any reason.

Contact us with your order number and purchase date. After confirming that the information is correct, refunds will be applied to the original method of purchase. 

  • Items must be in new condition including all accessories and packaging.   
  • Shipping costs are non-refundable. 
  • International orders will not be refunded for failure to pay import duties, taxes or fees. 
  • Refunds are limited to the total amount paid.  

For any other questions or inquiries, please contact us.

LIMITATION OF LIABILITY

Returns do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the returns cover normal wear and tear, or damage to any non-Shop Mart Direct product used in connection with the product.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If the item is not working as it should and you would like a replacement once again keep your receipt, original box, and contact us for a postal address.